In researching something, I happened upon an article in CIO Magazine from March 2007: "Outsourcing Contracts: Clause Control," by Stephanie Overby. The article talks about several clauses that outsourcing customers might want in their service contracts:
- Benchmarking – the right to renegotiate pricing if a benchmark survey shows that the contract pricing is significantly above market
- Most favored customer [ugh]
- Cost-plus pricing
- In-sourcing / re-sourcing right
- Continuous improvement
- Mandatory reference – the outsourcer must use the customer as a reference at least X times a year
